Refund policy

ZenAlyaa accepts return without asking the reason if intimated within 48 hrs from the date of delivery. For intimation, you can reach out to Co-founder Geethu at 7907475741 or mail geethu@zenalyaa.com.

We love bringing your unique ideas to life! Because these pieces are custom-made to your specifications, we cannot accept returns, exchanges, or refunds on personalized items, unless the item arrives damaged or there is a manufacturing error on our part. In those rare cases, please reach out to us @ 7907475741 within 7 days, and we’ll make it right!

Please double-check your design details before placing your order.

Any issues to be notified within 48 hours of receiving the product.
Product needs to be in the original condition unwashed, unused, with tags, and in its original packaging. Used products are not accepted.
The entire amount will be refunded less the shipping fee.

CANCELLATION POLICY

An order can be cancelled before it has been processed / shipped, typically until 24 hours of being placed, for a full refund.
An order cannot be cancelled once processed.
You can send us a cancel request on info@zenalyaa.com OR geethu@zenalyaa.com with your order number and reason for cancellation.

PROCESS:

To start a return, you can email us at info@zenalyaa.com and we'd be happy to assist you. If your return is accepted, we’ll email you a return shipping label and pick up details. Items sent back to us without first requesting a return will not be accepted. Please note the return delivery cost will be deducted from the refund amount.

Please allow up to 8-10 days for processing once your return is received and quality-checked at our warehouse.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items, clearance items or gift cards.

Exchanges

We offer exchanges! To initiate an exchange, you can email us at info@zenalyaa.com and we'd be happy to assist you.

For priority support please write to us at: info@zenalayaa.com OR geethu@zenalyaa.com